If you have already reported an incident or claim to us and you have a query, please contact the Existing Claims team on 0330 134 8647.
Our Claims Team opening hours are:
- Monday to Friday – 8am to 5.30pm
- Saturday – 10am until 4pm
- Sunday – Closed
Alternatively, you can send an email to the address provided by your claims handler and ensure your claim reference is clearly noted in the subject box.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.